Contact Us:
We are available 9am-5pm Monday-Friday EST.
You can reach us at:
Phone: 1-833-633-4713.
Email: support@offgridharbor.com
— or LiveChat on this site below.
Frequently Asked Questions:
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hour
Q: How fast do you ship out?
Answer: Usually within 1-2 business days.
Q: When will I receive tracking for my order?
Answer: As soon as your package ships out.
Q: How long will my order take to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Q: Which courier will deliver my package?
Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Q: If something is out of stock can I back order or special order it?
Answer: Yes! Please contact us by phone to place your order.
Q: Can I place my order over the phone?
Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at PHONE.
Q: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Q: Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Q: Do you have a showroom?
Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.