Q:
What is the max temperature my tankless water heater can achieve?
Answer: The temperature can vary based on the temperature of the incoming water. Each of our tankless water heaters offer at least a 35-40 degree F temperature rise based on the temperature of your incoming water. You will need to adjust the heater to the preferred temperature.
Q:
Why do I need to clean my tankless water heater? Is it really necessary?
Answer: Yes. It is important to clean and descale your unit at least every 6 months to maintain its flawless performance. You can use our Eccotemp EZ Flush Descaler Kit. This will get rid of any water scale, lime, or rust deposit buildup in virtually any piece of water based equipment. Your water heater will run the risk of overheating and can deteriorate its effectiveness if you do not keep up with flushing your water heater.
Q:
Can my tankless water heater freeze, even if it's installed indoors in a heated space?
Answer: It depends on the model. The L5, L7, L10, i12, FVI12, & iE Series do NOT come with any anti-freezing technology to help prevent freeze damage. This means that even if your i12 for example is installed indoors, it is not protected from freeze damage. The freeze damage can occur from cold air entering the internal chambers of the water heater via the venting. The 45H/HI, EL22/EL22i, 20H/20HI, all come with a built-in anti-freeze technology in the form of heating blocks. In order to ensure these blocks are doing their job, you must keep your water heater plugged in at all times. These blocks help prevent freeze damage to the heat exchanger, but is NOT a guarantee. Proper installation and maintenance must be followed to ensure that your water heater will last as long as possible.
Q:
How do I check for Gas leaks?
Answer: After you have your gas connected to your unit, spray some soapy water or Windex sort of mixture on the connection and if you see bubbles, then you have a leak. If no bubbles, you are good to go with no leaks.
Q:
Where’s the pilot light in the Eccotemp tankless water heaters? I can’t seem to find it.
Answer: Our products do not have pilot lights. There is an electronic ignition or battery powered ignition depending on the model of the water heater. The unit will ignite when there is hot water being requested of it and it will go out when you're done using the hot water.
Q:
Can I convert my Natural Gas tankless water heater to use Liquid Propane instead?
Answer: No. Unfortunately, there are certain parts within each unit that are gas specific and not able to be converted to any other gas type.
Q:
What are the clearances for the installation of my water heater?
Answer: The clearances vary depending on the model, but safely should be: At least 1-2 ft on top, 18" minimum at the bottom, 8-10" left and right, 6" from the wall, 2-3 ft from an open window
Q:
What are the fittings made of on the water heaters?
Answer: The fittings are made of steel and all have external threads.
Q:
Can I use PVC pipe for my venting?
Answer: Using any other material than what is recommended by CSA standards will void your warranty. You must use Stainless Steel Category II venting.