Q:
Is this a DIY unit or do i need a technician to install?
Answer: The Advantage series is meant to be installed by a technician, the lines do not come pre-charged. If. you would like a model with pre-charged lines, try the MrCool E-Star DIY series.
Q:
How well does the heating work on this model?
Answer: Unless you are in an extreme cold climate, all MrCool Mini-Splits have heating that should work for you. If you need additional heating capacity for below zero temperatures, then the MrCool Hyper-Heat Series is what you need.
Q:
Why is the warantty for this item shorter than the usual 5-7years for MrCool products?
Answer: Different product lines from MrCool come with different warranties, the Advantage series is their entry level product and as such has the shortest warranty (and for thsat reason, it is the cheapest). If you would like a longer warranty, we reccomend the MrCool Olympus series instead
Q:
Does this unit include both the condenser AND the air handler?
Answer: Yes, this unit is complete with both the indoor and outdoor components?
Q:
Can I purchase the condenser or air handler separately?
Answer: We do not offer them separately via the website in order to avoid confusion. If you would like just one of the components you can contact our chat support and we will be happy to work with the manufacterer to get you a custom order.
Q:
Can I add another air handler to the condenser later?
Answer: No, this is not a multi-zone unit. if you need a multi-zone unit, contact our chat support and we can help you.
Q:
Does this come with all the parts needed for installation?
Answer: This system itself is complete, but depending on where you intend to mount it you may need additional hardware. Also, the lines do not come precharged, so the technician will need to charge them for you at the time of install. Ask your technician if you need to provide any tooling for them to do so.
Q:
Do the electrical connections need to be hardwired?
Answer: Yes, electrical connetions for this unit need to be hardwired, there are no plugs or anything like that.
Q:
Is the warranty voided if I install this myself?
Answer: For the DIY series ONLY, the warantty is written with the intention for the homeowner to install it. If you purchase Advantage or Olympus series, installing yourself will void the warranty.
Q:
Is a mounting bracket included?
Answer: No, because of the wide variety of install situations we cannot provide a "one size fits all" mounting bracket. However, it should be easy to find an appropriate one at your local hardware store.
Q:
Is the wall sleave for containing the line set included?
Answer: Yes
Q:
Can I have a 16 ft line set instead of 25
Answer: Yes, contact our chat support and we will be happy to put in a custom order that suits your needs.
Q:
Can I get a line set in a different size? the one in the table above will not work for my home.
Answer: MrCool offers two sizes of line sets, 25ft and 16ft. if neither of those suit your needs you may need to get a technician that can help you adjust the lines.
Q:
If you disconnect the line sets after use do they need to be recharged?
Answer: It depends but most likely yes. In particular if you have been actively using the unit, expect to need to recharge them.
Q:
How expensive is installation usually if i use a technician?
Answer: it varies from state to state but expect it to be a few hundred dollars.
Q:
Can the condenser be mounted against an exterior wall or does it need air flow on all sides?
Answer: Yes, it can be mounted on the side of your house.
